Our Team Gets What You’re Facing and Knows How to Help ​

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If you’re worried about your teen and not sure what to do next, you’re not alone. Many parents call us feeling the same way. Unsure, overwhelmed, and scared, they’re missing something important.

You don’t have to get it perfect. You just have to reach out.

Just Need Information About Cost or Insurance?

That’s totally fine. Many parents start with a simple question: “Can we even afford this?”. We accept a wide range of insurance plans, including Medicaid. Our team will:

We’ll go over the details with you clearly and honestly, so you know exactly what to expect. And in many cases, the cost is lower than parents expect, sometimes even $0.

Why Parents Call (and Why You Can Too)

Some parents call because things have hit a breaking point. Others are just starting to notice changes like mood swings, isolation, defiance, or something they can’t quite explain.

You don’t have to be sure it’s serious. You don’t have to wait for a crisis. If something feels off, that’s enough to start the conversation.

We’ll help you talk it through and figure out if treatment is the right next step or if something else makes more sense right now.

Other Department Contacts

For specific inquiries, reach out to the right team directly:

Family Therapy Support

Veronica is the point person for families while loved ones are in care. Reach out any time (only if your child is or was in care here). Veronica specializes in trauma-informed and has worked over 20 years in residential, school-based, and psychiatric settings for teens and families.

Medical Records Requests:

mrecords@neveralonerehab.com

Billing Questions:

bills@neveralonerehab.com

Marketing & Partnerships:

marketing@neveralonerehab.com

You Don’t Have to Do This Alone Anymore​

You don’t need to have it all figured out. You don’t need to wait for a crisis. And you don’t need to feel guilty for needing help.

You’re doing the right thing by being here—and the first conversation can open the door to real change, for your teen and your whole family.